Support for the services and products we supply is the back-bone of our Solutions. Depending upon the solution provision our offerings range from standard Business Day support through to a 24 hour, 365 days of the year service to our Customer. Our Service response times are based on agreed service levels. Escalations procedures are built into the service to ensure resolution timescales are adhered to. For existing Customers with after-hours Support please refer to the supplied roster of Support Numbers. Alternatively, please email email@example.com with your name and contact details and one of our 'on call' support staff will contact you as soon as possible. If you require after hours support but are not currently supplied with the Monthly Support Roster, please contact us during business hours and we will arrange for your Support Services to be upgraded. For any support based queries, please do not hesitate to contact us directly at our Help Desk or on our alternative email address.
Help Desk line: +27 (0)11 021 1135
Alternative Email: firstname.lastname@example.org
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