PRIVACY STATEMENT

INFORMATION WE COLLECT

We collect personal information that you give us directly, such as when you complete a contact form, request a site assessment, subscribe to our newsletter, or email our support desk. This typically includes your name, company name, email address, telephone number, and whatever detail you choose to include in your message.

We also collect limited technical information automatically when you browse the site, including your IP address, browser type, device type, the pages you visit, and how long you spend on them. This is standard web analytics data and is not used to identify you personally.

WHY WE COLLECT IT

We use the information you provide to respond to your enquiry, to prepare quotations and site assessments, to deliver and support the products and services you have contracted us for, and to keep you informed about our offerings where you have asked us to do so.

Technical information is used to understand how the site is being used so we can improve its performance and content. We do not sell your personal information to third parties, and we do not use it for purposes unrelated to those set out here.

HOW WE SHARE IT

We may share your personal information with service providers who help us operate the business, such as our website host, email provider, and IT support partners. These parties process information on our instruction only and are bound to keep it confidential.

We may also disclose information where we are required to do so by law, by a court order, or by a regulatory authority, or where disclosure is necessary to protect our rights or the safety of others.

HOW WE PROTECT IT

We apply reasonable technical and organisational measures to safeguard personal information against loss, unauthorised access, disclosure, alteration, and destruction. This includes access controls, encrypted connections, and restricting access to personal information to staff who need it to do their work.

No method of transmission over the internet is completely secure. While we take the protection of your information seriously, we cannot guarantee absolute security of information transmitted to us online.

HOW LONG WE KEEP IT

We retain personal information only for as long as it is needed for the purpose it was collected for, or for as long as we are required to keep it by law. [CONFIRM: state the retention period Maxxess applies, for example enquiry records kept for 24 months and contract records for 5 years.]

When information is no longer needed, we delete it or de-identify it securely.

COOKIES

This website uses cookies, which are small text files stored on your device. Some are necessary for the site to function, and others help us understand how visitors use the site so we can improve it.

You can control or delete cookies through your browser settings. Blocking cookies may affect how parts of the site work. [CONFIRM: list any analytics or marketing tools in use, for example Google Analytics or Meta Pixel.]

YOUR RIGHTS

Under POPIA you have the right to ask what personal information we hold about you, to ask us to correct or delete it, to object to how we process it, and to withdraw your consent to receive marketing communications at any time.

To exercise any of these rights, contact our Information Officer using the details below. We will respond to your request within a reasonable period. If you are not satisfied with how we have handled your request, you may lodge a complaint with the Information Regulator of South Africa.

CHANGES TO THIS STATEMENT

We may update this statement from time to time to reflect changes in our practices or in the law. The date at the top of this page shows when it was last revised. We encourage you to check back periodically.